Responsible Gaming at Fortuna Casino

At Fortuna Casino, we are deeply committed to providing a safe, fair, and enjoyable gaming environment for every player who visits our platform. We believe that gambling should always remain a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework is designed to give you the tools, information, and support you need to stay in control of your experience at Fortuna Casino.

Our Commitment to Safe Play

Here at Fortuna Casino, we operate under a strict regulatory framework governed by the Belgian Gaming Commission (Kansspelcommissie). We hold a Class B licence and an additional B+ licence for online games of chance, both issued to FORTUNA 2000 S.R.L. These licences obligate us to implement and maintain robust responsible gaming measures at all times. Our platform is exclusively available to players aged 21 and older, and we take this age restriction very seriously.

We are committed to ensuring that access to our fortuna casino online services is restricted to eligible adults who reside in jurisdictions where Belgian-licensed play is permitted. We verify player identity before processing any withdrawals, and we work continuously to detect and prevent underage gambling on our platform.

Recognising Problem Gambling

We understand that for some players, gambling can become a problem. At Fortuna Casino, we encourage you to regularly reflect on your gaming habits. Ask yourself the following questions honestly:

Do you spend more money on gambling than you can afford to lose?
Do you find it difficult to stop playing, even when you want to?
Has gambling started to affect your work, family, or personal relationships?
Do you borrow money or sell possessions in order to gamble?
Do you feel anxious, irritable, or depressed when you are not gambling?
Do you return to gambling to try to recover money you have lost?
Do you hide your gambling habits from people close to you?

If you answered 'yes' to one or more of these questions, we strongly encourage you to reach out for support. Our team at Fortuna Casino is here to help, and we will never judge you for seeking assistance.

Player Protection Tools We Provide

We offer a range of practical tools to help you manage your gaming activity. These tools are available to all registered players and can be activated by contacting our support team at [email protected].

Deposit Limits

In accordance with Belgian law, specifically the Royal Decree of 25 October 2018, we apply a mandatory maximum deposit cap of €500.00 per week for all players. This legal safeguard is automatically applied to every account on our fortuna casino online platform. You cannot exceed this limit regardless of your payment method — whether you use Bancontact, Mastercard Debit, Visa Debit, or Maestro.

Wagering Requirements Transparency

We are transparent about our bonus terms. Each deposit at Fortuna Casino must be wagered at least 10 times before a withdrawal can be processed. We clearly disclose this requirement so that you can make informed decisions before participating in any promotional offer, including our Fortuna Club Tournament, Monthly Wheel Drops, or Fortuna Drops reward pools. For a full overview of current offers, visit our Fortuna Casino bonus page.

Self-Exclusion Options

We offer voluntary self-exclusion for players who feel they need a break from gambling. You may request a self-exclusion period of a minimum of six months, or a permanent exclusion from our casino fortuna online platform. To initiate self-exclusion, please contact us directly:

Email us at [email protected]
Use the on-site Support tab available on our website
Contact the Belgian Gaming Commission directly for additional national-level exclusion

We also participate in the EPIS self-exclusion system, which is Belgium's national framework for player protection. Once registered in EPIS, your exclusion applies across all Belgian-licensed operators — not only at Fortuna Casino. We strongly recommend this option for players who feel they need comprehensive protection.

Reality Checks and Session Awareness

We encourage all players to set personal time limits for their gaming sessions before they begin playing. Keep track of how long you have been playing and how much you have spent. Take regular breaks and never gamble under the influence of alcohol, stress, or emotional distress. Remember that no casino game — including our slots, dice games, live casino tables, or Fortuna Jackpots — guarantees a profit.

Protecting Minors

We are absolutely committed to preventing underage gambling. Our fortuna casino platform requires all players to be at least 21 years of age. We verify identity documents before processing withdrawals, and we reserve the right to request proof of age at any time during the account lifecycle.

We recommend that parents and guardians use parental control software to prevent minors from accessing online gambling websites. If you suspect that a minor has accessed our casino fortuna platform, please contact us immediately at [email protected] and we will take swift action.

External Support Organisations

We recognise that our team alone cannot address every problem gambling situation. That is why we actively encourage players who need additional support to contact independent, professional organisations:

Gokken op maat (Belgium) — specialised helpline for gambling-related problems
Gamblers Anonymous Belgium — peer support groups for problem gamblers
Belgian Gaming Commission (Kansspelcommissie) — regulatory authority overseeing all licensed gambling in Belgium
Centre de référence en matière de jeux de hasard (CRJ) — French-language support centre for gambling issues

We encourage you to use these resources without hesitation. Seeking help is a sign of strength, and we fully support your decision to do so.

Responsible Promotion Practices

At Fortuna Casino, we apply responsible advertising standards to all our promotional communications. We do not market our services to individuals who have self-excluded, and we do not target vulnerable players with bonus offers. Our promotions — including the Fortuna Club loyalty programme, Daily Boost rewards, and tournament prizes — are always presented with clear terms and conditions so that players can make informed choices.

We never portray gambling as a reliable source of income, and we always include responsible gaming messaging in our promotional materials. Our goal is for every player's experience at Fortuna Casino to be positive, controlled, and enjoyable.

Contact Us for Support

If you have any concerns about your gambling behaviour, or if you wish to activate any of the player protection tools described in this policy, please do not hesitate to reach out to our team. We are available 24/7 and are here to assist you in English, French, and Dutch. You can also access your account at any time via Fortuna Casino login to review your activity.

Email: [email protected]
On-site Support tab: available at www.FortunaCasino.be
Operator: FORTUNA 2000 S.R.L., Avenue des Croix de Guerre 120, 1120 Brussels, Belgium

We at Fortuna Casino are proud to operate under one of Europe's most rigorous responsible gaming frameworks. Your wellbeing is our priority — always. Play responsibly, stay in control, and remember that gambling should be fun.

Content updated: June 12, 2026