Fortuna Online Casino Privacy Policy

At Fortuna Online Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our services at Fortuna Casino.be. We are committed to ensuring that your information is handled responsibly and in full compliance with applicable Belgian and European data protection laws, including the General Data Protection Regulation (GDPR). By using our platform, you acknowledge that you have read and understood this policy.

Who We Are

Fortuna Online Casino is operated by FORTUNA 2000 S.R.L. (ECB 0465.106.684), with the site published by CONCEPT V GAMES S.A. (ECB 0843.578.514). Both entities are registered at Avenue des Croix de Guerre 120, 1120 Brussels, Belgium. We hold a Class B licence for offline gambling and an additional B+ licence for online games of chance, both issued by the Belgian Gaming Commission (Kansspelcommissie). Our services are strictly intended for players aged 21 and above who reside in jurisdictions where Belgian-licensed online play is permitted.

Information We Collect

When you register and use our services at Fortuna Casino, we may collect the following categories of personal information:

Full name, date of birth, and national identification details
Contact information including email address, phone number, and postal address
Financial data such as bank account details, IBAN, and payment history
Login credentials and account activity on our Fortuna casino platform
Device information, IP address, browser type, and operating system
Gaming behaviour, session data, and transaction records
Copies of identity documents submitted for account verification
Communication records including support emails sent to support@Fortuna Casino.be

We at Fortuna Casino collect this information for purposes including account management, identity verification, fraud prevention, regulatory compliance, and to personalise your experience on our platform.

How We Use Your Personal Data

At Fortuna Casino Online, we use the information we collect for the following purposes:

To create and manage your player account
To process deposits and withdrawals via Bancontact, Mastercard Debit, Visa Debit, and bank transfer to IBAN
To verify your identity before processing any withdrawal request
To communicate with you regarding your account, bonuses such as the Fortuna Club Tournament, Fortuna Drops, and Monthly Wheel Drops
To detect and prevent fraudulent activity or money laundering
To comply with our obligations under Belgian gaming law and GDPR
To improve and optimise our platform, including our mobile-accessible casino fortuna experience
To administer our Fortuna Club loyalty programme
To enforce our terms and conditions, including the 10x wagering requirement per deposit

Legal Basis for Processing

Our Fortuna Casino platform processes your personal data on the following legal grounds:

Contractual necessity: We process your data to fulfil our obligations under the user agreement you enter into when creating an account
Legal obligation: We are required to collect and retain certain data under Belgian gaming regulations, anti-money laundering laws, and the oversight of the Belgian Gaming Commission
Legitimate interests: We process data to protect the security of our platform, prevent fraud, and improve our services
Consent: Where required, we will request your explicit consent before processing your data for marketing or profiling purposes

Data Sharing and Third Parties

At Fortuna Online Casino, we do not sell your personal data to third parties. However, we may share your information with:

Our hosting provider, Crystal Computing BV, which maintains the technical infrastructure of our platform
Payment processors and banking partners involved in handling your deposits and withdrawals
Game providers including Pragmatic Play, Betsoft, Endorphina, Tada Gaming, and others who power our ~842 available games
Live dealer solution providers such as Ezugi
The Belgian Gaming Commission and other regulatory or law enforcement authorities where legally required
The EPIS self-exclusion system for responsible gambling compliance

We at Fortuna Casino ensure that any third party receiving your data is bound by appropriate confidentiality and data protection obligations.

Cookies and Tracking Technologies

Our Fortuna casino online platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may adjust your cookie preferences through your browser settings; however, please note that disabling certain cookies may affect the functionality of our services.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by Belgian law and our licensing obligations. In particular, transaction records and identity documents may be retained for a minimum of five years following account closure in accordance with anti-money laundering regulations. Once the retention period expires, we securely delete or anonymise your data.

Your Rights Under GDPR

As a user of our Fortuna Casino platform, you have the following rights with respect to your personal data:

Right of access: You may request a copy of the personal data we hold about you
Right to rectification: You may ask us to correct inaccurate or incomplete information
Right to erasure: You may request deletion of your data, subject to our legal retention obligations
Right to restriction: You may ask us to limit the processing of your data in certain circumstances
Right to data portability: You may request that we transfer your data to another controller in a structured, machine-readable format
Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
Right to withdraw consent: Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@Fortuna Casino.be. We will respond to your request within the timeframe required by applicable law.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our Fortuna Online Casino platform employs industry-standard encryption and access controls. All payment processing is described as "100% Belgian. 100% secure." and is handled through trusted Belgian payment methods only. Despite our efforts, no online platform can guarantee absolute security; we encourage you to use strong passwords and keep your login credentials confidential.

Responsible Gambling and Self-Exclusion

At Fortuna Casino, we are committed to promoting responsible gambling. If you wish to self-exclude, you may do so for a period of six months or permanently by contacting our support team or through the Belgian Gaming Commission's EPIS self-exclusion system. Any data related to your self-exclusion will be processed and retained as required by regulatory obligations.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you through our platform or via email. Your continued use of our Fortuna Online Casino services following any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please contact us at support@Fortuna Casino.be. You also have the right to lodge a formal complaint with the Belgian Gaming Commission or the relevant data protection supervisory authority. All matters relating to this policy are governed by Belgian law, with disputes subject to the jurisdiction of the courts of Brussels.

Content updated: June 12, 2026